ITSM, governance, infrastructure: where should you start?

To professionalize IT, avoid launching everything at once. The right approach is to stabilize, structure, then transform.

Start with operational stability

Before major projects, secure the basics: incidents, backups, monitoring, access, documentation and continuity.

Then structure ITSM processes

ITSM organizes requests, incidents, changes, SLA and reporting. It is the foundation for measurable service quality.

Implement governance

Governance connects IT to business objectives: priorities, budget, risks, suppliers, indicators and decisions.

Modernize infrastructure progressively

Once the foundation is controlled, the company can modernize: cloud, M365, security, automation, network, storage or hybrid architecture.

The right sequence

The most effective path is often: diagnostic, quick wins, 90-day roadmap, then 12-month transformation plan.