IT Service Management, IT governance and digital transformation in Belgiuminfo@itselect.be
Projects & references • IT Governance • Digital transformation

High-stakes IT assignments delivered in demanding environments.

Selection ICT operates where IT must become more reliable, transparent and better governed: public institutions, financial environments, hospitals, software companies, IT services and international programs.

References & trusted ecosystem.

These logos reflect environments where Gustav Ahadji / Selection ICT contributed to service management, governance, project delivery, transformation or IT advisory assignments.

Bostonsolux logoBostonsolux
Dynamic Flows logoDynamic Flows
ETNIC logoETNIC
Hôpital de Tivoli logoHôpital de Tivoli
ONE logoONE
Soluxa logoSoluxa

The project story: from complexity to control.

Each assignment starts with a familiar pattern: too many incidents, too many dependencies, too little visibility. The approach is to clarify ownership, measure performance, govern suppliers and transform operational practices.

Representative assignments.

Service Delivery Management

Public sector — making multi-stakeholder IT services reliable

Context: business teams, IT teams and external providers must work together with strong expectations for continuity and transparency.

  • SLA/KPI implementation and monitoring
  • Governance reporting and incident follow-up
  • Interface between business, IT and vendors

Impact: improved operational visibility, better escalation structure and stronger service quality governance.

Program & PMO

Tivoli Hospital — transformation governance and reporting

Context: an IT program required coordination, reporting and decision visibility to secure delivery.

  • PMO structuring
  • Power BI reporting
  • Stakeholder coordination and delivery tracking

Impact: clearer priority management, better risk visibility and improved project governance.

Digital & Software Delivery

Dynamic Flows — delivery, bids and digital transformation

Context: software, DevOps and microservices environment requiring alignment between client commitments, budgets and delivery.

  • Project and delivery management
  • Business development, budget and proposal support
  • Client reporting and coordination

Impact: stronger delivery control, better business/technology alignment and faster client engagement.

Governance & training

Bostonsolux / Soluxa — advisory, training and governance

Context: international assignments, manager training, IT governance and adoption of new practices.

  • ITIL, governance and AI training
  • Executive and IT team advisory
  • Transformation practice structuring

Impact: increased team maturity, faster adoption and clearer translation of IT challenges into business value.

Infrastructure & continuity

ONE / ETNIC — IT services, continuity and public-sector operations

Context: public environments requiring continuity, coordination and operational reliability.

  • Service management and multi-site support
  • Supplier follow-up and documentation
  • Contribution to ITIL processes

Impact: better organized services, reduced operational ambiguity and stronger support governance.

A consulting-grade method, pragmatic and executable.

1

Diagnose

Identify pain points, risks, supplier dependencies, SLA gaps and organizational bottlenecks.

2

Structure

Implement the right rituals, indicators, processes and accountabilities to make IT governable.

3

Improve

Build continual improvement through reporting, decisions and concrete action plans.

Your next IT project deserves clear governance.

Let’s schedule a 45-minute diagnostic to identify your priorities: SLAs, vendors, risks, digital transformation or AI adoption.